1. Introduction
Welcome to XCESSNET Broadband Pvt. Ltd.. These Terms and Conditions govern your use of our website (xcessnet.in), internet services, and any related products or support we provide. By accessing or using our services, you agree to be bound by these Terms.
2. Services
XCESSNET provides broadband internet, corporate connectivity, VPN, dedicated leased lines, network planning, CCTV installation, and managed connectivity solutions across Berhampur and surrounding regions. All services are subject to availability, network feasibility, and fair usage policy (FUP).
3. User Responsibilities
- You must use the service lawfully and not engage in activities that disrupt the network or violate laws.
- Do not attempt to hack, reverse-engineer, or misuse the network infrastructure.
- You are responsible for maintaining the confidentiality of your account credentials.
4. Payment & Billing
- All payments must be made in advance as per the selected plan.
- Non-payment or late payment may result in service suspension without prior notice.
- Taxes and government levies, if applicable, will be charged extra.
5. Fair Usage Policy (FUP)
Our broadband plans may include a Fair Usage Policy to ensure equal network performance for all users. Once the FUP limit is reached, speed may be reduced as per the plan details.
6. Service Availability
While XCESSNET strives to provide uninterrupted connectivity, temporary disruptions may occur due to maintenance, network upgrades, or unforeseen technical issues. We will attempt to restore services promptly.
7. Refund & Cancellation Policy
Refunds will be processed only in exceptional cases as per company policy. Installation or activation charges are non-refundable. Users must submit a written cancellation request for service termination.
8. Limitation of Liability
XCESSNET is not liable for data loss, security breaches, or damages caused by third-party actions or network downtime. Use of our services is at your own risk.
9. Privacy & Data Protection
We value your privacy and comply with applicable data protection laws. Personal information collected is used solely for service activation, billing, and support. For details, refer to our Privacy Policy.
10. Modifications
XCESSNET reserves the right to modify or update these Terms at any time. Updates will be posted on our website with the effective date.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
XCESSNET Broadband Pvt. Ltd.
Berhampur, Odisha, India
Email: info@xcessnet.in
Website: www.xcessnet.in